Terms of Service

Service Agreement

Clear terms for a great working relationship. Let's build something amazing together.

Last Updated: December 2024

Welcome

These Terms of Service govern your use of our website and the services provided by Frostbyte Digital ("we," "us," or "our"). By using our services, you agree to these terms.

We believe in clear communication and mutual respect. If you have questions about any of these terms, please reach out to us.

Services We Provide

Frostbyte Digital offers digital marketing services including:

  • Web Design & Development - Custom website creation and optimization
  • Search Engine Optimization (SEO) - Improving your online visibility
  • Digital Marketing - Social media, content marketing, and advertising campaigns
  • Branding & Strategy - Logo design and brand development

Specific services, deliverables, timelines, and pricing will be outlined in individual project agreements or proposals.

Your Responsibilities

To ensure the best results, we ask that you:

  • Provide accurate and timely information, materials, and feedback
  • Respond to our communications within a reasonable timeframe
  • Provide necessary access to accounts, platforms, and resources
  • Own the rights to any content, images, or materials you provide to us
  • Make payments according to the agreed-upon terms

Payment Terms

Pricing

Service fees are outlined in individual proposals or agreements. Prices are subject to change with notice.

Payment Schedule

Payment terms vary by project and will be specified in your agreement. Typically, we require a deposit before work begins.

Late Payments

Late payments may result in project delays or suspension of services until payment is received.

Refunds

Refund policies are determined on a case-by-case basis and will be outlined in your project agreement.

Intellectual Property

Your Content

You retain ownership of all content, materials, and information you provide to us. By providing content, you grant us a license to use it for the purposes of delivering our services.

Our Work

Upon full payment, you receive ownership of the final deliverables created specifically for your project (such as websites, logos, or marketing materials).

However, we retain the right to display your project in our portfolio and use it as a case study for marketing purposes, unless otherwise agreed.

Third-Party Assets

Some projects may include third-party resources (stock photos, fonts, plugins, etc.) that have their own licensing terms. We'll clearly communicate these to you.

Timelines & Revisions

Project Timelines

We provide estimated timelines for each project. While we strive to meet deadlines, timelines may be affected by delays in client feedback, content delivery, or unforeseen circumstances.

Revisions

Most projects include a specific number of revision rounds, as outlined in your agreement. Additional revisions beyond the agreed scope may incur extra charges.

Scope Changes

If project requirements change significantly, we'll discuss adjustments to timeline and pricing before proceeding.

Limitation of Liability

While we work hard to deliver excellent results, we provide our services "as is" and cannot guarantee specific business outcomes such as:

  • Specific search engine rankings or website traffic
  • Sales conversions or revenue increases
  • Social media follower growth or engagement rates

Our liability is limited to the amount paid for services. We are not liable for indirect, incidental, or consequential damages.

Termination

Either party may terminate services under the following conditions:

  • By Client: You may terminate services with written notice. Payment is due for all work completed up to the termination date.
  • By Us: We may terminate services if payment terms are violated, if you breach these terms, or if continuing the relationship is no longer feasible.

Website Use

When using our website, you agree to:

  • Use the site for lawful purposes only
  • Not attempt to gain unauthorized access to our systems
  • Not copy or reproduce our content without permission
  • Respect the intellectual property rights of all parties

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new terms.

Questions About These Terms?

If you have any questions or concerns about our Terms of Service, we're happy to clarify.

Get in Touch